Shipping policy

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

SHIPPING LOCATION

We ship within the United States only excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, and military and air force bases. 

 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

FedEx ETA UPDATES

If you receive a shipping notification with a FedEx ETA, please notice that the FedEx system automatically generates the tracking number with an ETA as soon as the order is processed. However, after they receive the shipment information, there will be updates and modifications to the delivery schedule. Please notice that the latest update on FedEx shall prevail.

 

CUSTOMS, DUTIES, AND TAXES

Costsify is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

DAMAGES

Costsify is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the U.S.